Managed Server Support
• Unlimited Telephone Support
Help from a real person is always when you call our office 914 595 2250, you will receive a return call with a 1 hour guaranteed response time.
• Unlimited Remote Control Support
Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your server to provide you with fast, easy and secure support service.
• On-Site Support
On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.
Proactive Support
• Automated Maintenance Processes Automatic Server Updates
Our Update Service Module enables EZ MSP to electronically deliver updates, and patches to the managed server over the Internet. This also provides EZ MSP with real-time data about installed updates so that the EZ MSP service technician can verify that your servers are up to date and protected.
• Microsoft Security Patch Management
With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for the Windows Server® operating system. As part of Service Agreement, EZ MSP will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.
Service Monitoring
• Event Log Monitoring
EZ MSP will proactively monitor your Windows Server Event Logs to ensure that warnings and signs of trouble are handled prior to them affecting your server health. Through our advanced monitoring tools our service technicians are alerted to critical issues as they occur.
Service Availability
We’ll monitor the key services on your server to ensure their availability to your business. If something isn’t working properly, we’ll most likely know before you will. This service monitors network and service availability by monitoring all aspects of your server applications and functions. If and when a failure is detected, our service technicians are alerted by email, pager or SMS so that they can take corrective action by, for example, rebooting the machine, restarting the service or running a script.
Drive Space Monitoring
We will monitor hard drive space on your server to ensure that the available hard drive space is within a pre-determined limit. Should the limit be reached, the EZ MSP support agents receive alerts so that appropriate action can be taken.
Server Software Application Administration
This is an optional service for businesses that run mission-critical applications such as Microsoft ExchangeTM Email, SharePoint or SQL on their servers. As part of this optional service our Service Technicians will install, administer and support your server applications. The separate flat fee for this service is charged per application per server per month.
Server & Data Security
• Anti-Virus Monitoring, Management, & Update
We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your server protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your servers, your dedicated service technician will be alerted and will ensure that the issue was eradicated.
• AntiVirus Software
Our Anti-Virus Monitoring, Management, & Update service includes the world’s most trusted antivirus software, AntiVirus that will help you stay protected. This software protects your computer against viruses, worms, and malicious Trojan horses.
• Anti-Spyware Software
Our Anti-Virus Monitoring, Management, & Update service includes AVG Anti-Spyware software that protects servers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow server performance, annoying pop-up ads, and unauthorized access to your network data.
