Managed Desktop Support
• Unlimited Telephone Support Help from a real person is always there when you call our number at 914 595 2250, you will receive a return call with a 1 hour guaranteed response time.
Unlimited Remote Control Support
• Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your computer to provide you with fast, easy and secure support service.
On-Site Support
• On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.
Automated Desktop Support Agent
• Our Automated Desktop Support Agent software includes technologies that will automatically and seamlessly fix problems on your computer. The Automated Desktop Support Agent is a resident application on the computer that constantly scans the computer for potential issues, sends an alert if and when an issue arises, and automatically resolves the problem or offers instructions on how to fix it.
Automatic Desktop Updates
• Our Update Service Module enables EZ MSP to electronically deliver updates, patches, and targeted service messages to the managed computer over the Internet. This also provides EZ MSP with real-time data about installed updates so that EZ MSP can verify that your desktop computers are up to date and protected.
Microsoft Security Patch Management
• With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, EZ MSP will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.
“47 Point” Diagnostics/Health Monitoring
• Our computer diagnostics software diagnoses 47 key points of your computer health and provides a detailed report of your computer to the EZ MSP service technician. This report includes information about the computer’s hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that your service technician can provide you with support tailed to your specific computer.
Computer System Tune-Up
• Is your PC acting sluggish? Do you have to reboot your computer because of errors and lockups? Our Automated Support Agent software will perform a checkup and various diagnostics to tweak your system and get it running at peak performance again.
Desktop & Data Security Anti-Virus Monitoring, Management, & Update
• We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated.
AntiVirus Software
• Our Anti-Virus Monitoring, Management, & Update service includes the world’s most trusted antivirus software that will keep your desktop computers protected. This software protects your computer against viruses, worms, and malicious Trojan horses.
Anti-Spyware Software
• Our Anti-Virus Monitoring, Management, & Update service includes AVG Anti-SpywareTM software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information.
