How we work

We Specialize in IT Support for small and medium sized businesses in the New York Tri State area.

Our typical customer has 10-150 workstations, is a professional service business, and relies heavily on e-mail, the internet, and their mission critical computer network. Our clients hire us because they do not want to incur the overhead and the cost of a full-time IT staff, and they don’t want to burden their employees with the responsibility of troubleshooting the entire company network.

We are most successful in working with clients that:

• Demand reliability and security from their computer network
• See technology as a power tool for increasing productivity and gaining competitive advantages
• Want a technology partner that will act as a trusted advisor and seek to improve the position of their company in all areas
• Is willing to invest in technology to improve communications and eliminate manual tasks

Most computer support companies are nothing more than break-fix guys. Your computer stops working, they fix it, and then wait until you call them again with another issue. The problem with this set up is that they actually profit when your network goes down or has a problem, and they have no real incentive to keep everything working fine because you only call when there are problems. Plus, fixing a problem always costs far more than preventing it, and in some cases where there is data corruption or loss, it could cost you far more than you would ever imagine in emergency recovery costs, loss of business, and loss of your critical data and company records.

That is why we take a proactive approach to computer support. Fact is, computer networks need ongoing maintenance and support to keep them secure and running properly. Ignore this maintenance and you will end up with data loss, slow performance, downtime, viruses, spyware, and a host of other problems. To avoid these problems, we monitor and maintain our clients’ networks to make sure their data is protected and to dramatically lower the number of technical issues they have. And in the rare case they do have a problem, we can fix it in about 1/8th of the time because we know their network and can access it remotely.

If you hire us, here’s what you can expect:

1. We will take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
2. We will provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires.
3. We will leverage our 20 years+ technical experience to ensure you only need to pay once. We get it right the first time, or you don’t pay.

Your Customer Bill Of Rights

Here is what we promise to deliver if you choose EZ MSP to service your company network:

1. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 30 minutes or less by an experienced technician who can help.
2. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”. 
3. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.